This guide will show you what to do if you have an issue with your Roku not working. If you’ve ever heard people describing their struggles with broken or malfunctioning streaming devices, you’ve probably heard the weirdest or most unusual problems. You might be surprised to learn that almost all Roku problems, where a Roku streaming device quit working, can be solved by 3 simple steps. If you’re having Roku issues, it’s almost guaranteed that one of these steps will fix your Roku.
3 Fixes: Roku Not WorkingThat’s right, we’re cutting right to the chase. If you’re having trouble with a broken Roku, then you’ll want to try these three things before you do anything else:
- Reset your Roku
- Make sure your Internet connection is solid
- Update your system
Roku Not Working FIX #1: Reset RokuThis should probably be the first thing you try almost any time your Roku malfunctions or doesn’t work. Rebooting your Roku is especially good for when Roku apps freeze or you have a Roku glitch. If that sounds like what you’re experiencing, follow along with this Roku reboot process. How to Reset Roku:
- Press the home button 5 times
- Then the up arrow 1 time
- Press rewind 2 times
- And finally, fast forward 2 times
Roku Not Working FIX #2: Check Your Internet ConnectionAnother very common issue that can make your Roku slow or laggy, is a bad internet connection with your Roku. This especially true if your Roku is connected to WiFi. Luckily, it’s easy to test to see if this is the problem. From your Home menu:
- Go to Settings
- Select Network
- Scroll to About
- Press Check Connection on your Roku
- Make sure you get the two check marks to verify the quality of your internet connection.
Roku Not Working FIX #3: Update Your RokuLook, we get it. Nobody likes to do software updates. We’re all perpetually hitting the “Ask Me Later” button on our computers whenever the little pop up asks us for the 1,000th time if we’d like to update our OS (the answer is still no). Even though it’s annoying, trust us; software updates are important and you should do them. If you notice that a lot of your apps have stopped working, it may be because they are no longer compatible with your Roku’s current software. Time to update your Roku software! Here’s what you need to do:
- Go to Settings on your Roku
- Choose System
- Select System Update
- Wait for Roku to check for updates and/or download and install a system update
- Then restart your Roku streaming TV device
Issue: Roku Not Connecting to WiFi / InternetIf you’ve tried all the solutions above and your Roku is still not working, don’t lose hope. We’ll walk you through several other ways to fix your broken Roku. First, let’s look at WiFi connection problems with Roku. If your Roku has trouble connecting to WiFi, then it could be these issues:
Your WiFi Password is Not Entered CorrectlyA common problem with Roku WiFi connection is just an incorrect WiFi password. This usually happens if you (or somebody else) changed some settings in your router or modem and forgot to update the password in the Roku. To check if this is the case,
- Log in to your WiFi from another device (like your smartphone)
- Forget your WiFi network
- Connect to it again to re-enter your password to verify that it’s correct.
Roku WiFi is Out of RangeSince the Roku has a relatively small WiFi antenna (internal), it can have issues reaching your WiFi network with a strong connection. If this is the problem with your Roku try:
- Move the router closer to your Roku, or vice versa
- Remove obstacles from the line-of-sight between your router and your Roku
- Don’t put your Roku near other electronic equipment, if possible. The signals coming from other devices can cause interference with the Roku’s WiFi signal.
- Make sure your WiFi router isn’t in an enclosed place that will deaden the WiFi signal, such as a broom closet. Keep in mind that every wall in between your router and your device will decrease the signal strength.
- Re-arrange the WiFi antennas to see if that makes a difference
- If your Roku has an Ethernet port, then connect it to your Router via Ethernet.
Your Roku Needs a RestartRestarting, or power cycling, your router will fix a ton of Roku problems. Try to power cycle your Roku and your router by doing this:
- Remove the power cord from your Roku.
- Wait 30 seconds
- Plug the power back in
Your Roku IP Address is WrongIt’s possible that your Roku has been set up to use a Manual IP address which, in most cases, we do not want. To check this and fix it:
- Go to Settings in your Roku
- Select Wifi
- Then choose Network Settings
- Look at the method for obtaining Roku’s IP address
- If it’s set to Manual, then change it to Auto
Issue: Roku Video Quality LowIs your Roku connected to high speed WiFi but showing low quality video? Here are a couple of reasons you might be having this problem, and the ways you can fix your Roku streaming quality.
Poor Roku WiFi Signal StrengthIn most cases, low video quality on Roku is due to bad WiFi signal strength. There are a few ways to get a strong connection to the internet from your Roku. See the Roku Not Connecting to WiFi / Internet section above which shows tips for improving Roku signal strength!
Your Internet Speed is Too SlowIf you’re sure that your Roku has a good WiFi connection, but you still have bad quality streaming video on your Roku, it’s likely that your internet speed is too slow. To fix this you can try to:
- Power off or disconnect other devices that are using your Network connection, such as smartphones, tablets, PCs, laptops, other streaming sticks, etc. Every Internet connection has its limits!
- Power cycle your router (see Roku Not Connecting to WiFi / Internet, above)
- Call your Internet Service Provider (ISP) to upgrade your internet plan. You should have at bare minimum 5mbps download speed.
Roku Not Working: Remote IssuesDoes your Roku seem to be working fine, but your Roku remote is broken? Roku remote problems are common, but usually very easy to fix. Below are a few reasons you might have a broken Roku remote. For more help with malfunctioning Roku remotes check out our guide: Lost Roku Remote? Can’t Connect to WiFi? No Problemo!
Roku Remote Battery ReplacementIf you’ve had your Roku remote for a while, it may just be time to replace the batteries in your Roku remote! If you think Roku remote batteries should still have power, you can also try taking the batteries out and putting them back in. You’d be surprised how often it works! Note: There should be a little LED light on the front of the remote that will flash when the remote has battery power. After the remote starts working again, Roku should display the window on your screen to re-pair your remote if it became un-paired.
Roku Remote Pairing IssuesIf your remote has become unpaired or unlinked from your Roku streaming device. Just re-pair your Roku remote by following these steps:
- Press the pairing button for at least 5 seconds (inside the Roku remote battery compartment)
Roku and Roku Remote Need a RestartIt’s possible that both your Roku and the remote need to be restarted in order to pair properly. Just power-cycle both the remote and Roku at the same time (see above for instructions on how to do this). After that, press down and then hold down the pair button inside your Roku remote’s battery compartment. Hold the pair button down for at least three seconds as the Roku device is starting up. After this, your Roku remote pairing should be complete.
Roku Remote Needs ClearedJust like you sometimes need to clear the cache on your internet browser, sometimes you need to clear and re-pair your Roku remote. To do this you need to:
- Remove the Roku remote battery cover
- Unplug your Roku streaming device
- Hold down A, B, and the black pairing button all at the same time until the light flashes
- You’ll know the remote has been cleared, when the light flashes three times
- Plug in the Roku streaming device
- Hold the purple pairing button down until the light flashes again to show that the remote has finished pairing.
Issue: Applications CrashingIs your Roku still broken? Sometimes the easy solutions don’t do the trick, but we’ve still got a few things you can try. Read below to see what to do if you’re seeing Roku app bugs and glitches, and how you can repair your Roku if apps crash or freeze.
Roku App Not WorkingThis happens on Roku, just like it does on your iPhone or Android. Sometimes apps will crash or freeze. The easiest way to fix this is usually to completely close the app and open it back up again. If you still have problems with the app after restarting, we recommend trying another Roku app to see if you experience the same issue. If so, it’s time to try rebooting your Roku. To reboot your Roku streaming device:
- Unplug the power cord from your Roku.
- Let your Roku rest for 30 seconds
- Then plug the power back in
Outdated Roku FirmwareIf it’s been a long time since you updated your Roku’s operating system, then we recommend taking a moment to do so. If your Roku firmware is out of date, then it may no longer be compatible with your apps, and cause Roku apps to crash, freeze, or malfunction. To update your Roku:
- Go to your Roku Home Screen
- Select Settings
- Scroll down to System
- Then choose System Update
- Select Check Now
Issue: Roku Updates Not WorkingSpeaking of updates, if you’re having trouble getting the latest operating software on your Roku or you’re getting an error message, here are some possible reasons Roku updates don’t work.
Firewall Blocking Roku UpdatesIf you have a firewall installed on your network, it’s likely that this is the problem. You can fix this in your router settings. To fix this try the following steps:
- Open a browser
- Type 192.168.1.1 into your URL bar
- Select Firewall
- Turn off Firewall
Roku Not Working With Update ServerIf you don’t have a Roku firewall, then your Roku may not be able to connect with the Roku update server. The best way to fix this is is to try to update from the secret menu (you heard right, there’s a secret menu)! To do this from your remote:
- Press the Home button five times
- Fast Forward three times
- Rewind two times
- Scroll to Update Software
- Click OK
Issue: Roku Power Light Not WorkingYou may have noticed that the power light on your Roku streaming device is not working. Sometimes there’s a small buzzing sound that goes along with this. This usually happens when the power light touches the RF antenna. Fixing this is going to require some minor surgery on your Roku, but we’re here to walk you through the steps!
- Unplug your Roku (very important!)
- Open the Roku Streaming Device
- Take out the motherboard
- Look for the white-colored power light
- Make sure the back pin is not touching the antenna
- If necessary remove the black cover over the light to get a better look at the pins.
Table of Contents
- 1 3 Fixes: Roku Not Working
- 2 Issue: Roku Not Connecting to WiFi / Internet
- 3 Issue: Roku Video Quality Low
- 4 Roku Not Working: Remote Issues
- 5 Issue: Applications Crashing
- 6 Issue: Roku Updates Not Working
- 7 Issue: Roku Power Light Not Working