Fortunately, Roku is a pretty stable streaming device that doesn’t run into too many problems. On the rare occasion that a Roku is broken, it’s frequently an issue with the Roku Wifi Connection. If your Roku device is not connecting to WiFi, then this guide will show you everything you need to connect Roku to WiFi.
Table of Contents
- 1 Fix Roku WiFi Connection
Fix Roku WiFi Connection
There are a couple of ways to tell if your Roku is having WiFi connection issues. Sometimes the Roku will display a red “X” to show you that your Internet is not connected. Other times, it will tell you outright. If you see the Roku error message Not Connected to the Internet, then follow these steps to reconnect your Roku WiFi.
Side note: Roku may ask you to restart your device, which is great. But the solutions here are much more likely to fix your issues with Roku not connecting to WiFi:
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1. Roku is too far from WiFi
Sometimes the simplest solution is the best one. WiFi signal strength can diminish greatly over distances, and in some cases can even be weakened by physical obstructions.
If you’re having trouble connection to WiFi on your Roku, we suggest moving your Roku closer to your WiFi router (or vice versa). Sometimes, even just moving your Roku to have a better line-of-sight to your router will improve wireless signal strength and improve your connection.
2. Disable Network Pings on Roku
We’ve found that this solution solves most WiFi connection problems with Roku, and it will make you feel like a total hacker while you’re doing it!
If you disable network pings on Roku (a simple setting), then you may see a significant increase in performance. Many users report that this fixes their Roku WiFi issues! To do this you’ll need to press a series of buttons on your Roku remote (Konami code style) to activate a Secret Settings menu. To activate the secret menu, simply press the following buttons in order on your Roku remote:
- Press the Home button 5 times
- Fast Forward
- Fast Forward
If you’ve done it correctly, this will bring up the Platform Secret Screen. Now, to disable network pings on your Roku you’ll need to:
- Scroll up to the System Operations Menu
- Go up to Disable Network Pings and select it
You’re doing great so far! Once that’s done, then you’ll do a system restart by following these steps:
- Return to the Home Menu
- Go to Settings
- Scroll down to Network and select it
- Select system
- Then go to System Restart
- Select Restart
After this, just wait patiently for the system to reboot itself. Once menu is back up and your Roku has finished with the restart, your Roku should be connected to WiFi.
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3. Wrong WiFi Password
If you’re can’t connect to WiFi on Roku, it’s possible that you’re using an old/incorrect WiFi password. This is especially true, if you’ve changed any settings on your router or WiFi network.
In order to verify that you’re using the right WiFi password, simply look on your modem / router and double check. The default password should be written on the side of your router.
4. Wrong IP Address in Roku Settings
This is not the most common cause of Roku not connecting to WiFi, but sometimes your Roku will somehow be set to a Manual IP address. This is not correct!
To fix this, change the Roku IP address setting to Automatic. Once you’ve change the setting, you can then restart your Roku streaming TV device and try the wireless connection again.
5. Power Cycle the Roku and Router / Modem
This is a time-honored solution to dealing with poor WiFi connection from your router or modem. If you’ve ever spent time talking to your internet service provider, this is probably one of the first things they told you to try, and it works more often than not!
To power cycle your router or modem:
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- Unplug your router and/or cable modem for 30 seconds
- Also unplug the power cable of your Roku streaming stick or box
- Then plug the Roku and your modem / router back in.
This is also known as a hard reboot. Sometimes what your devices really need is a fresh start, and this is the best way to give it to them. Once you’ve done this, check your Roku’s WiFi connection again to see if it works.
6. Check If WiFi Devices Are Working
The great Sherlock Holmes knew that a a little deduction can go a long way towards helping you solve a problem. That’s also true for problems with Roku WiFi connection problems!
In this case, we’re going to do a test to figure out if the issue is with your internet connection, or something else. Follow these steps, Sherlock:
- First, turn off Mobile Data on your phone
- Then connect your phone to the same WiFi network as your Roku
- Visit a website to see if it works
If the website loads correctly, then you know your Internet connection and WiFi are fine! The issue must be with something else (such as the Roku itself, your WiFi password, or ______). This may not solve the problem, but it can help you figure out what the problem is, and can save you a lot of time in the process.
7. Roku Overheating
It’s possible (and likely) that your Roku device overheats on a regular basis without you knowing it.
Here are some fun facts about Roku and its cooling, lack of cooling, and overheating:
- Roku has no on-board fan to cool itself down
- The Roku device relies on natural heat dissipation through thermal conduction, via the Roku’s plastic housing and ambient air temperature
- Devices with no active cooling (such as a fan) tend to overheat on a regular basis. Roku is no exception (overheating happens with Amazon Firestick too)
- When a device with a Wifi connection overheats, the Wifi connection is usually among one of the first things on the device to fail.
Therefore, it’s extremely important to make sure you check your Roku to see if it’s overheating.
To see if your Roku is overheating:
- TOUCH IT
If it feels hot, it’s overheating. It’s just that simple.
Fortunately, the solution is also simple. To keep your Roku from overheating, keep a small fan pointed at it. Try a USB-powered fan from Amazon for $10.
More Roku Fixes (From the Amazon Firestick Universe)
The steps here should fix 99% of cases of a Roku not connecting to WiFi. However, if you’re still having trouble, there’s more help available to you!
Many fixes for a Firestick not connecting to Wifi are applicable to Roku as well. Check out this article for more tips for help if your Roku quit working due to WiFi connection problems: