This tutorial shows you how to fix Firestick Remote not working issues.

Imagine you’re watching ‘The Sixth Sense’ on your Fire TV on a Friday night, but just as the A-bomb last scene is coming up, you feel an uncontrollable need to take an intermission. So you press the pause button on the Firestick remote, dash to the toilet, and return as fast as you can, only to find, to your horror, the closing titles playing!!!

What the heck is happening here? You are bewildered beyond words. And you know you had pressed the pause button, but then what happened?

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So, you frantically ram the right-hand thumb on the rewind button, but the Fire TV remote doesn’t respond. The closing titles continue to play out, ever so slowly. And then the screen turns black.

You are going GRRR!! with anger and want to smash the Fire TV remote to million pieces. But you don’t, because you know the damage has been done, the evening has been ruined.

Or maybe…


Maybe you can make the Fire TV remote return from the dead, rewind to where you left off, and watch the last scene—and go to bed feeling at peace with the world.

Fire TV playing truant is a pretty common issue. And several easy ways currently exist —all discussed here — to solve it.

This post covers the following Firestick Remote not working topics:

  • Solve Fire TV Remote is Not Working issue
    • Pair Fire TV remote with your Firestick
    • Replace old batteries
  • How to control Firestick with your TV remote
  • Solve Firestick Remote Lost issue
    • Turn smartphone into a Fire TV remote
    • Order a new Fire TV remote
  • What to do if Firestick Not Working is the problem
  • Alternative Firestick Remote Apps

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Let’s dig in, then…

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First Issue – Firestick Remote Not Working

Have you just taken your Fire TV remote out of the box and found it not working?

Well, if so, it may be because it hasn’t been paired properly. Try the solution# 1

If your Fire TV remote is old and has suddenly gone kaput, check out the solution# 2.

Solution #1 – Pair the Fire TV Remote With Your Firestick

New Fire TV remotes come pre-paired. However, exceptions can occur. In case the replacement or new Fire TV remote stops responding, there’s a strong chance that it hasn’t been paired properly.

Pairing the Fire TV remote is easy. Just follow these steps:

  1. Ensure the Firestick is plugged-in into the TV
  2. Turn on the TV and the Firestick
  3. As the Firestick boots, press down ‘Home’ button (the middle one in the first row below the navigation band) on the Fire TV remote for anywhere between 10 seconds to 2 minutes.

This simple procedure pairs the FireTV remote with Firestick. Now your Firestick remote not working issues should be solved.

Note: In case pairing doesn’t happen in your first attempt, try 2-3 times more. Usually, the Fire TV remote is paired the first time. However, in very few cases, more attempts might be needed.

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What if my Firestick is already connected to 7 devices?

The maximum number of Bluetooth devices you can connect with a Firestick is 7, and this includes remote controllers. If 7 devices are already connected, disconnect one to make up space for the Fire TV remote.

Follow these steps to disconnect a device so you can fix Firestick remote not working:

  1. Go to the home screen of Firestick. Select Settings (the one appearing in menu bar on the top).
  2. Select Controllers & Bluetooth Devices
  3. A list of connected devices will appear. Go through it and select the device that you want to unpair. Next, follow the instructions that appear on the screen.

Solution #2 – Check the Batteries

Battery draining issues with Fire TV remote is common—and unsurprisingly so. It consumes a lot of battery power for no good reason at all.

In case the FireTV remote has stopped working all of a sudden, chances are its batteries are exhausted. If you have spare ones, insert them and check. As far as possible, use good quality alkaline batteries for they have a considerably longer life than others.

Firestick remote not working? Check the batteries!

Replace the Firestick remote batteries if your remote isn’t working

And in case you don’t have spare battery, you can use your TV remote or phone to control Firestick.

The steps for both are discussed ahead.

Second Issue – How to Control Firestick With Your TV Remote

It is possible to control Firestick with your smart TV remote. The solution is not perfect, but it gets the job done. So all in all, it is not a bad temporary solution.

Also note that the exact steps to use smart TV remote to control Firestick vary for different TV brands. With that said, the overall procedure is more or less the same.

You just have to enable CEC. By default it is disabled. Enabling it will allow you to use your TV remote to control Fire TV.

Note: In some smart TVs, you’ll find HDMI Control instead of CEC. So if you see HDMI Control, and not CEC, in your TV, just enable the former.

CEC (or HDMI) exists in your TV Settings menu.   Access the CEC menu on your TV by going to your TV’s Settings area.  In some TVs, like Vizio, it is located under System inside TV Settings menu.

Third Issue – LOST Firestick Remote

If you lost your fire TV remote, you can, of course, use your smart TV remote. But as said, it is more suitable as a temporary solution.

Therefore, a better solution would be download an app on your smartphone and use it as a Fire TV remote or get a new fire TV remote.

Solution #1 – Turn Your Smartphone Into a Firestick Remote

The app you need is Amazon Fire TV Remote App. It’s available on Google Play and stands as one of the most popular Fire TV apps.  Users downloaded this app more than 5 million times. Its overall user rating is 4.4 out of 5 (that’s impressive!).  You need Android 4.0.3 or above to use it.

After you’ve installed it, pair it with your Fire TV.

Pro Tip:  Need to jailbreak your Firestick?  Use our Firestick jailbreak step-by-step guide.

Steps to Pair Amazon Fire TV Remote App with Your Fire TV

  1. Ensure your Fire TV and your smartphone on which you’ve downloaded the app are on the same Wi-Fi network
  2. Next, launch the remote app
  3. Select your Fire TV
  4. A code will be displayed on your TV. Feed in this code on the phone

If you still need to fix Firestick Remote not working, then your last option is to buy a new Firestick remote (see the link below).

Solution #2 – Order a New Firestick Remote

You can order a new Fire TV remote for $15 from Amazon. Just click here.

If you want Alexa Voice functionality, you need to spend an additional $15.

Fourth Issue – Firestick Not Working

Depending on what’s wrong with your streamer, it may not require a Firestick factory reset. While it will clean things up quickly, it should be used as a last resort unless you enjoy installing Kodi and your Amazon apps repeatedly. There are plenty of ways you can deal with buffering issues, so if it’s lag related, we may be able to lend a hand.

If your factory defaults have become out of whack, a reset can be your best bet. Beginners can spend hours looking for the correcting settings to adjust, but if you reset your Fire TV, the problem is solved. Thankfully, the process is extremely easy. You only need to go to your Settings menus, and then select Device. From there, you’ll see options to Restart or Reset to Factory Defaults.

fire factory reset no remote

That will take care of 99% of your issues, and the solution is only a few clicks away – if you have a remote. If you are like half the population, there’s a chance you may have misplaced it which is where our Firestick Factory Reset without Remote guide comes into play.

Resetting Your Firestick Without a Remote

Whether the dog ran off with your remote or the couch cushion monster swallowed it, have no fear. Do you own a smartphone or tablet? If so, you’re all set as you only need to download the official Amazon Remote app from Google Play or the App Store.

This will allow you to sync up to your Firestick or the Fire TV and navigate to the settings menu for your factory reset. We told you it was a simple fix. On the off chance you do not own a mobile device, you can always borrow one or have a friend come over to get you back on track. You can repay their kindness by installing Kodi and letting them choose the next flick.

Alternative Firestick Remote Apps


CetusPlay Fire TV Remote App

CetusPlay Remote App

If you want a full featured Fire TV remote app, then look no further than CetusPlay. One of the most feature-loaded Fire TV remote apps available in the market, CetusPlay features a variety of modes.

  • Mouse mode
  • Touchpad mode
  • Keyboard mode
  • Direction-pad mode

These modes offer complete flexibility on how you wish to use the remote. You can cast your files directly to the TV using this remote via Fire TV. You can even send popular apps to the Fire TV without signing in at all. The app even comes with multi-language support for users from different countries. The app has a fluid performance, and is easy to use. The best thing about CetusPlay is that it is available for Android and iOS smart devices, and even Kindle Fire Tablets.

Kore Remote

Kore Fire TV Remote App

Kore Remote App

If you are a fan of Kodi media player, then you are going to love Kore Remote. Kore Remote ranks as the official remote control app for the Kodi player. Therefor, this app cannot be used to control any other apps or media players. If you have sideloaded Kodi on your Fire TV or have installed it on your TV, then Kore Remote is the best way to control it. It offers an extensive range of features such as:

  • Library browsing
  • Media play controls
  • Several color themes
  • Manage your playlist
  • And many more!

Kore Remote also supports a variety of foreign languages such as German, Italian, French, Russian, Spanish, Dutch, and many other languages.

Limitless Remote

Limitless Fire TV Remote App

Limitless Remote App

The Limitless Remote is one of those remote apps that is heavily loaded with features, but has not been designed with aesthetics in mind. The choice of colors, the layout, and the overall design is below par. However, it comes with some amazing features. The app can be used in different modes:

  • 4-way D-pad
  • Gamepad
  • Keyboard
  • Mouse mode
  • Even a joystick mode!

The Limitless Remote app automatically loads all the apps that are installed on your Fire TV, then you can launch those apps right from your smartphone. It’s a powerful app with nifty features, albeit poorly designed.