Here is a detailed guide containing solutions on what to do if your Firestick quit working.
What to do When Your Firestick Quit Working
So one day, you are using your Amazon Firestick and then all of a sudden, it stops working. It worked fine before, but as of now, it is causing you a few problems. Whether you believe that your Amazon Fire TV stick has stopped working or that it is simply your remote that is not working, here are a few common issues as well as solutions you can try to get your Firestick or remote control back in order and working properly.
Some typical problems you may run into with your Amazon Firestick include app errors/crashing, audio and visual problems, and a blank or frozen home screen. To fix these types of issues (and often many others), try simply restarting your device. A device restart can often act as a cure-all to many, common issues and all it requires is unplugging the power cord from the back of the Firestick and plugging it back in. You can also restart your device using your stick remote by holding the “Select” and “Play/Pause” buttons at the same time. Another way to restart your Firestick is by selecting the “Settings” option from your Amazon Firestick menu (if you are able to), selecting “Device” and then hitting “Restart.”
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Summary of Ways to Fix Firestick Quit Working
|Type of Fix||Solution||Time Required|
|Physical Connection Issues||Check HDMI & Power Connections||1 Minute|
|WiFi Not Working||Remove Obstacles from WiFi Path||10 Minutes|
|Firestick Remote Issues||Re-Pair the Firestick Remote||1 Minute|
See the full list of ways to fix Firestick not working below.
Issues with the WiFi connection
If your Firestick won’t stay connected to the internet, it can be due to a bad connection, power outage, password error, the setup of your device, or your modem/router. If you believe it is a simple password error, then it is important to remember that your WiFi password is not the same as your Amazon prime account and that most passwords are case-sensitive. If a password error isn’t the case and you believe it may be how your Firestick is setup, make sure there are no physical obstacles in the way of your Wi-Fi signal and that your Amazon Firestick is clear of any interference.
If you believe the problem could be with your modem and router, follow these steps to fix Firestick quit working issues:
- Make sure that your modem and router is compatible with your device and meets the specific criteria.
- Your modem or router should have the following specifications: B, G, and N routers on 2.4 GHz or A and N routers on 5GHz.
- If you have additional complications with your modem and router, then seek additional aid for getting your Firestick to work. This is in regards to your router/modem, so it may be best to contact your network administrator, Internet Service Provider (ISP), or the manufacturer of your modem or router.
Firestick Network Usage Tool
If you think the problem may be with your wireless network, you can utilize your Firestick’s network usage tool to diagnose any problems with your wireless connection.
To get to the network usage tool, go to Settings and then Network from the Fire TV menu and then press the Play/Pause button on your Fire TV remote. The tool is able to check if your Firestick is connected to the correct wireless network and if that connection is active. The tool is also able to display if there is any problems or errors with your internet connection and will even provide solutions for you to try to get your Firestick connected and working again.
If none of the above solutions regarding your wireless connection work, a simple restart may do the trick. You can attempt to restart your Firestick or your router and modem to see if it resolves your Firestick’s issues. To restart your Fire TV stick, unplug the power adapter for three seconds and then plug it back in. You can also restart your device with your remote. To do so, press and hold the select button and the Play/Pause button at the same time for 5 seconds or until you see your device restart. Lastly, you can restart your device by going to Settings→ Device→ and hitting Restart from your Fire TV menu.
Issues with Physical Connection
If your TV won’t recognize your Amazon Firestick, the issue could be with the way your Firestick is inserted into your TV’s HDMI port. Check and make sure your Firestick is fully inserted into your TV HDMI port, as a loose connection can prevent your Firestick from being recognized.
Another issue could be a low battery on your Firestick. Make sure your Firestick has been fully charged with the included USB charger before attempting to use it.
If you still have problems getting your Firestick to be recognized and you’ve ruled out all other problems, the issue could be with your Firestick’s motherboard. Sometimes, the Firestick can be permanently damaged if it overheats too many times.
In the case of a faulty motherboard / “fried firestick”, you will have to simply just buy a new Firestick ($39 from Amazon, sometimes on sale for $29!).
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Issues with Fire TV Remote
If you’re experiencing issues with your Fire TV voice remote or your screen won’t respond to your remote, there could be a pairing error. One solution to try is a reboot of both your Firestick and Fire TV remote and initiate a repairing process. To reboot your Firestick, simply unplug it for a few seconds and then plug it back in. After re-plugging your Firestick, hold the home button on your remote for 5-10 seconds and the remote should pair with your Firestick. It is important to note that during this process, your Firestick should be fully charged.
If you think the problem for why your Firestick isn’t responding to your remote is the remote’s batteries, open the back of your remote and make sure the batteries are in full contact with the metal spring. If you simply think the batteries may be low, swap out the batteries for new ones.
Perhaps the problem is with the remote itself and it has faulty buttons. If this is the case, you can replace/fix the buttons on your remote. For a complete instruction on fixing the buttons in your Fire TV remote, check out this article.
Issues with the Audio
If the audio on your Firestick isn’t working, you can first start by checking to see if your TV isn’t accidentally on mute by reviewing your volume settings. Try that first, and if that doesn’t fix things then try these Firestick audio fix tips:
- In case you think it may be that your external speakers are not compatible with your Firestick, then you can switch your audio settings to default mode to see if that resolves the issue.
- If that resolution does not work, then your Firestick could be set to the wrong audio settings. To adjust your audio settings, go to the Settings option on your Fire TV main menu and select the Dolby Digital Output option.
- Also, the Dolby Digital Plus option should be set to “off.”
- If none of the previously mentioned solutions fix the audio of your Firestick, then the issue could be your TV’s HDMI port. Try plugging your Firestick into another device to see if it emits sound.
- In the case that the Firestick still does not produce audio, then the issue could be with the HDMI port in your Fire TV stick.
If none of the Firestick audio fixes above worked, then check all the cables in your Home Theater system. For example, if you use external speakers for your Firestick audio, then check all the cables in your speaker system to make sure they’re nice and snug!
Issues with the Image
If your Firestick isn’t producing an image on your TV screen, the issue could be with your HDMI cable. Check to see if your HDMI cable is correctly connected and that it has no faults in it. Also, try unplugging the cable for a few seconds and then replugging it to see if an image appears. If your HDMI cable has a shortage, for example, it can cause errors with your Firestick’s ability to produce an image on your screen. In the event of a shortage, you will want to replace your cable. If your HDMI cable doesn’t have a shortage, but the problem isn’t resolved, you can try plugging the cable into another HDMI port on your TV. If the problem isn’t the cable, but perhaps the image resolution, press the Up and Rewind buttons on the Fire TV remote at the same time and hold them for five seconds. This will let your device toggle through a list of image resolutions from 480p to 1080p. Once you get to the correct resolution, select “Use Current Resolution.” If all of the aforementioned solutions do not work, then the HDMI port in your Fire TV stick could be faulty and should, therefore, be replaced.
If your Firestick is producing a screen, but the words are going off the screen or the image seems to be cropped, the issue could be with your screen resolution. To fix that, use your voice remote to change the formatting of the screen. Click the format button until you reach the correct screen resolution. Often, when this problem occurs, it is because the format is set to “Zoom.” You can also adjust the scaling of the display by going to Settings→ Display→ and then Calibrate Display on the Fire TV menu. For more information on fixing your screen, check out this video tutorial.
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Issues with Turning on Fire TV stick
If you are unable to get your Fire TV stick to turn on, it could be due to a couple of reasons. One such reason is if the white indicator light is not on. When this happens, check to see if your power cord is plugged in correctly and inserted firmly into the back of the device. A loose connection can result in your Firestick not turning on. If you try this solution and your Firestick still won’t turn on, the issue could be a damaged power cord. If your power cord has a shortage or other damages, you can easily resolve this issue by replacing the power cord.
We hope that if your Firestick quit working due to one of the aforementioned issues, the solutions provided in this guide can be helpful!
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