Here is a detailed guide containing solutions on what to do if your Firestick quit working.
What To Do When Your Firestick Quits Working
So one day you are using your Amazon Firestick and then, all of a sudden, your Firestick stops working. It worked fine before, but as of now, it is causing you a few problems. Whether you believe that your Amazon Fire TV Stick has stopped working or that your Firestick remote stopped working, here are a few common issues as well as the solutions you’ll need to get your Firestick or remote control back in order and working properly.
- Check out my guide on how to fix Firestick keeps restarting issues if your Firestick constantly turns off and on again
Some typical problems you may run into with your Amazon Firestick include app errors/crashing, audio and visual problems, and a blank or frozen home screen. To fix these types of issues (and often many others), try simply restarting your device. A device restart can often act as a cure-all to many common issues and all it requires is unplugging the power cord from the back of the Firestick and plugging it back in.
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You can also restart your device using your stick remote by holding the Select and Play/Pause buttons at the same time. Another way to restart your Firestick is by selecting the Settings option from your Amazon Firestick menu (if you are able to), selecting Device, and then hitting Restart.
Summary Of Ways To Fix Firestick Quit Working
| Type of Fix | Solution | Time Required |
|---|---|---|
| Physical Connection Issues | Check HDMI & Power Connections | 1 Minute |
| WiFi Not Working | Remove Obstacles from WiFi Path | 10 Minutes |
| Firestick Remote Issues | Re-Pair the Firestick Remote | 1 Minute |
See the full list of ways to fix Firestick not working below.
Issues With The WiFi Connection
If your Firestick won’t stay connected to the internet, it can be due to a bad connection, power outage, password error, the setup of your device, or your modem/router. If you believe it is a simple password error, then it is important to remember that your WiFi password is not the same as your Amazon prime account and that most passwords are case-sensitive.
- If a password error isn’t the case and you believe it may be a problem with how your Firestick is setup, then make sure there are no physical obstacles in the way of your Wi-Fi signal and that your Amazon Firestick is clear of any interference.
If you think the problem is with your modem and router, follow these steps to fix Firestick quit working issues:
- Make sure that your modem and router is compatible with your device and meets the specific criteria.
- Your modem or router should have the following specifications: B, G, and N routers on 2.4 GHz or A and N routers on 5GHz.
- If you have additional complications with your modem and router, then seek additional aid for getting your Firestick to work. This is in regards to your router/modem, so it may be best to contact your network administrator, Internet Service Provider (ISP), or the manufacturer of your modem or router.
Firestick Network Usage Tool
If you think the problem may be with your wireless network, you can utilize your Firestick’s network usage tool to diagnose any problems with your wireless connection.
To get to the network usage tool, go to Settings and then Network from the Fire TV menu and then press the Play/Pause button on your Fire TV remote. The tool is able to check if your Firestick is connected to the correct wireless network and if that connection is active. The tool is also able to display if there is any problems or errors with your internet connection and will even provide solutions for you to try to get your Firestick connected and working again.
- If none of the above solutions regarding your wireless connection work, a simple Firestick restart may do the trick. You can attempt to restart your Firestick or your router and modem to see if it resolves your Firestick’s issues. To restart your Fire TV Stick, unplug the power adapter for three seconds and then plug it back in.
You can also restart your device with your remote. To do so, press and hold the select button and the Play/Pause button at the same time for 5 seconds or until you see your device restart. Lastly, you can restart your device by going to Settings→ Device→ and hitting Restart from your Fire TV menu.
Issues With Physical Connection
If your TV won’t recognize your Amazon Firestick, the issue could be with the way your Firestick is inserted into your TV’s HDMI port. Check and make sure your Firestick is fully inserted into your TV HDMI port, as a loose connection can prevent your Firestick from being recognized.
Another issue could be a low battery on your Firestick remote or not enough power getting to the Firestick. Make sure your Firestick remote batteries are fully charged and the Firestick is plugged into the official (included) USB power block / charger before attempting to use it.
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If you still have problems getting your Firestick to be recognized and you’ve ruled out all other problems, the issue could be with your Firestick’s motherboard. Sometimes, the Firestick can be permanently damaged if it overheats too many times.
In the case of a faulty motherboard aka “fried firestick“, you will have to just buy a new Firestick ($49 from Amazon, sometimes on sale!).
Issues With Fire TV Remote
If you’re experiencing issues with your Fire TV voice remote or your screen won’t respond to your remote, there could be a pairing error. One solution is to try a reboot of both your Firestick and Fire TV remote and initiate a re-pairing process. To reboot your Firestick, simply unplug it for a few seconds and then plug it back in.
After re-plugging your Firestick, hold the home button on your remote for 5-10 seconds and the remote should pair with your Firestick. It is important to note that during this process, your Firestick should be fully charged.
If you think the problem for why your Firestick isn’t responding to your remote is the remote’s batteries, open the back of your remote and make sure the batteries are in full contact with the metal spring. If you simply think the batteries may be low, swap out the batteries for new ones.
Perhaps the problem is with the remote itself and it has faulty buttons. If this is the case, you can replace/fix the buttons on your remote. For a complete instruction on fixing the buttons in your Fire TV remote, check out this article.
Issues With Firestick Audio
In cases where the audio on your Firestick isn’t working, you can first start by checking to see if your TV isn’t accidentally on mute by reviewing your volume settings. Try that first, and if that doesn’t fix things then try these Firestick audio fix tips:
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- If you think it’s possible that your external speakers are not compatible with your Firestick, then you can switch your audio settings to default mode to see if that resolves the issue.
- If that resolution does not work, then your Firestick could be set to the wrong audio settings. To adjust your audio settings, go to the Settings option on your Fire TV main menu and select the Dolby Digital Output option.
- The Dolby Digital Plus option should be set to “off.”
Check the Dolby Digital options
- If none of the previously mentioned solutions fix the audio of your Firestick, then the issue could be your TV’s HDMI port. Try plugging your Firestick into another device to see if it emits sound.
- In the case that the Firestick still does not produce audio, then the issue could be with the HDMI port in your Fire TV Stick.
If none of the Firestick audio fixes above worked, then check all the cables in your Home Theater system. For example, if you use external speakers for your Firestick audio, then check all the cables in your speaker system to make sure they’re nice and snug!
Issues With The Image
If your Firestick isn’t producing an image on your TV screen, the issue could be with your HDMI cable. Check to see if your HDMI cable is correctly connected and that it has no faults in it. Also, try unplugging the cable for a few seconds and then re-plugging it to see if an image appears. If your HDMI cable has a shortage, for example, it can cause errors with your Firestick’s ability to produce an image on your screen. In the event of a shortage, you will want to replace your cable.
If your HDMI cable doesn’t have a shortage, but the problem isn’t resolved, you can try plugging the cable into another HDMI port on your TV. If the problem isn’t the cable, but perhaps the image resolution, press the Up and Rewind buttons on the Fire TV remote at the same time and hold them for five seconds. This will let your device toggle through a list of image resolutions from 480p to 1080p. Once you get to the correct resolution, select “Use Current Resolution.”
If all of the aforementioned solutions do not work, then the HDMI port in your Fire TV Stick could be faulty. In this case, your Firestick should be replaced.
- Press the Play button on the video above to see an example of how to fix a zoom issue in Kodi for Firestick
If your Firestick is producing a screen, but the words are going off the screen or the image seems to be cropped, the issue could be with your screen resolution. To fix that, use your voice remote to change the formatting of the screen. Click the format button until you reach the correct screen resolution. Often, when this problem occurs, it is because the format is set to “Zoom.”
You can also adjust the scaling of the display by going to Settings→ Display→ and then Calibrate Display on the Fire TV menu. For more information on fixing your screen, check out this video tutorial:
Issues With Turning On Fire TV Stick
If you are unable to get your Fire TV Stick to turn on, it could be due to a couple of reasons. One such reason is if the white indicator light is not on. When this happens, check to see if your power cord is plugged in correctly and inserted firmly into the back of the device. A loose connection can result in your Firestick not turning on.
- If you try this solution and your Firestick still won’t turn on, the issue could be a damaged power cord. If your power cord has a shortage or other damages, you can easily resolve this issue by replacing the power cord.
We hope that if your Firestick quit working due to one of the aforementioned issues, the solutions provided in this guide can be helpful!
KFTV offers helpful guides and tech tutorials for Firestick, Kodi, and more! So visit KFireTV for more Firestick tutorials ;).
hey it worked before, but just keeps rebooting going back to firestick screen also when it does come on it goes to optimizing system screen. it runs this program and shuts down
any clues?
Hey dan! I had this issue when I plugged my Firestick’s power cord into the TV’s USB port instead of plugging the Firestick power cord directly into a power outlet. Basically it sounds like the Firestick isn’t getting enough power. I recently wrote an article on how to fix Firestick keeps restarting issues.
Someone factory rest my fire stick and know there on it and I tierd hooking it up to my laptop and it not working? Model # LY73PR FCC I’d 2AE6S_0984
Robert, based on the Model # you provided, your Firestick is a 2nd Generation Fire stick.
But if you’re trying to plug your Firestick into your laptop, that probably won’t work because most laptops’ HDMI port is an OUTPUT port – not an INPUT port. So, unless if you have a very special laptop, your laptop most likely is not able to take input from the Firestick. The HDMI port on your laptop is for outputting to a TV, for example. Hope this helps!
This is the second fire stick I bought I even bought a new tv I don’t know y they work for about a month then they quit I just don’t know how to fix this time I turned on the tv hit input and it said no signal I don’t know the wires if I could find pictures maybe help
Hi Sherry, it sounds like your Firestick(s) may be overheating repeatedly, causing them to “burn up” internally. Sometimes the TV puts out a bunch of hot air right onto the Firestick, which causes the Fire stick to overheat. You should check the Firestick to see if it feels hot to the touch. If it is, then it may be overheating. If it’s overheating, then try using the HDMI extension cord that came with your Firestick (or place a small fan pointed at your Firestick).
I have put in new batteries but still cant get the firestick to turn on
You should try the solutions in my Firestick keeps restarting fix-it guide. It’s likely that you need to change something simple like replace the Firestick power cord with a brand new power cord.
We have 2 firesticks on different TV’s. Been working fine, recently on mobdro we select a channel and it won’t connect or will, play a minute or a few and kicks off. Sometimes just won’t connect, try another channel and it’s fine. Use YouTube never any issues.
Mobdro does go offline from time to time.
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My firestick will not work with Netflix and Hulu
Can you describe the problem in more detail? It’s hard to tell which problem you’re having with Netflix and Hulu without more information.
Firestick frozen. Unplugging and resetting modem didn’t work. It comes back to the home page and doesn’t allow me to navigate with remote. It freezes during programs. All started when streaming NBC.
Try this tutorial I wrote on how to fix a frozen Firestick.
After recently installing an amazon echo I cannot get the amazon fire stick audio to work and can only find programmes manually. What should I do?
I recommend you disconnect the Amazon echo completely and see if your Fire stick audio comes back. It sounds like the Firestick may somehow be routing the audio to the Echo instead of the TV.
My firestick worked great didnt watch it for few days and now says home not available but wifi connection is good it says not connected to the internet i tried reset didnt work help please!?
Hi Russ, I recommend you try my YouTube video that shows how to fix the “Firestick Home is Currently Unvailable” error.
noting worked
Hi Meredith, sorry to hear none of these solutions worked for you. I recommend you try the solutions in some of my other guides, such as my Firestick keeps restarting guide, my Firestick remote stopped working guide, and my Frozen Firestick guide.
My firestick completely stopped working. I can’t even get to the home page or settings, etc. I tried everything suggested in your video and written instructions. Another strange thing is that when I used my TV controller I used to go to HDMV1 and turn on my CD player and watch videos. When I wanted to watch fire TV I would go to my TV controller and switch to HDMV2. Now, HDMV1 doesn’t do anything and HDMV2 allows me to watch CDs. HELP! Thank you.
Hi Peggy, did you check to see if the Firestick is overheating? Did you unplug it for awhile and then plug it back in?
It sounds like your TV may have an issue with its HDMI port – can you try the Firestick in a different HDMI port or on a different TV to eliminate some thing(s) as possible issues?