So one day you are using your Amazon Firestick and then, all of a sudden, your Firestick stops working. It worked fine before, but as of now, it is causing you a few problems.
Bianca J. Ward from EssayWriterFree asks to pay attention to the fact that whether you believe that your Amazon Fire TV Stick has stopped working or that your Firestick remote stopped working, here are a few common issues as well as the solutions you’ll need to get your Firestick or remote control back in order and working properly.
After the fixing error of your Firestick, Please make sure you are able to install different useful apps available for firestick. For example; You can install zoom on firestick for online classes, and popular OTT apps like Netflix, HBO Max, and Disney Plus for movies, web series, and tv shows.
- Check out my guide on how to fix Firestick keeps restarting issues if your Firestick constantly turns off and on again
- Install a VPN on your Firestick to improve security and fix other Firestick issues
Some typical problems you may run into with your Amazon Firestick include app errors/crashing, audio and visual problems, and a blank or frozen home screen.
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To fix these types of issues (and often many others), try simply restarting your device. A device restart can often act as a cure-all to many common issues and all it requires is unplugging the power cord from the back of the Firestick and plugging it back in.
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You can also restart your device using your stick remote by holding the Select and Play/Pause buttons at the same time.
Another way to restart your Firestick is by selecting the Settings option from your Amazon Firestick menu (if you are able to), selecting Device, and then hitting Restart.
Below is a detailed guide containing solutions on what to do if your Firestick quit working. However, before we get into it, let’s check out some cool Firestick hacks.
Top Firestick Hacks You Didn’t Know Existed
- Jailbreak Your Firestick
The first and most important tip for Firestick owners is jailbreaking their devices. For FireTV users, the phrase jailbreak means something totally different. Moreover, it isn’t unlawful as it is for iPhone or iOS users.
Because we don’t update any system data or create hardware changes, this is perfectly legal and safe to do. Although this phrase is just used to facilitate the deployment of an Unidentified Source on Firestick. Constantly, this implies you may install third-party programs using it.
- Turning Your Phone Into A Remote
There are times when you misplace your Fire TV remote and can’t find it before your favorite TV show airs. This is a terrible situation, but if you have an Android or iOS smartphone, you can now use it as a remote control.
Amazon offers virtual keyboard software that can be downloaded from the Android Store and the App Store. The Fire TV remote app is rather similar to an actual remote in that it features navigation buttons, a chosen button, and an Alexa button.
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Who would have thought your smartphone could be this smart right? However, there is one disadvantage: you won’t locate a volume or power button in case you require them.
- Screen Mirroring Your Phone
You may now see your images and locally saved films on a larger screen. Moreover, the home screen mirroring capability is also available on Firestick.
Thus, a user may effortlessly monitor their mobile phone, PC, or any other display on the TV utilizing this capability.
However, some mobile devices may necessitate the usage of a third-party program. Hence, if you don’t want to use it, there is another option. Many websites and apps, such as YouTube, have a casting feature, you can use it to display that screen on your television.
Restart Your Fire Stick
So, is your FireStick not working? This might seem a bit too good to be true, but usually, common FireStick issues can be solved simply by restarting.
How to Restart FireStick
- The first method is done by going to your Fire TV settings with your FireStick remote. Go to Settings > My Fire TV > Restart. Then, your device should shut off and come back on.
- If you hold down the Play/Pause and Select buttons simultaneously for 5 seconds, your FireStick will restart automatically.
- If all else fails, you can just disconnect your FireStick from the TV. Note: this should not be done if an update is installed!
Fix Screen Mirroring Issues On The Fire Stick
If you’re trying to mirror the screen of a certain device to your TV through FireStick, you may run into some issues if you’re not using the right device, or your FireStick doesn’t support screen mirroring at all.
It’s important to note that if you’re using an iOS device, it is not compatible with FireStick’s screen mirroring feature.
Otherwise, the problem may lie in the FireStick itself. To check for screen mirroring support, long-press your remote’s Home button. If the Mirroring option isn’t there, your FireStick edition, unfortunately, doesn’t support it, and you’ll ultimately have to use an HDMI cord.
Fix The Blank Screen Issue With The Fire Stick
If you find your FireStick not working due to a blank screen showing when it shouldn’t, there are a few potential fixes for it. Normally, the problem is a corrupted cable or loose connection.
In general, it is likely to be due to these problems:
- You are using cables that did not come with the FireStick/aren’t compatible.
- Your HDMI cable is loose and needs to be adjusted to good positioning.
- The HDMI cable itself is broken and needs to be replaced.
If none of these problems are the case, we recommend restarting your FireStick one or two times. Often, these fixes will solve the notorious FireStick blank screen problem.
Fix Buffering Issues On The Fire Stick
If you’re streaming content on your Amazon FireStick, you definitely know the pain of increased buffering times.
The good news is that this is usually due to Data Monitoring, which is a setting you can deactivate.
Here’s how to disable Data Monitoring on FireStick:
- Navigate to your Fire TV settings.
- On the right-hand side of the menu, select Preferences.
- Here, you’ll see Data Monitoring.
- Click on it to disable it, you can come back to toggle it on or off as you please.
This setting exists to save you data, so when you’re not experiencing problems, it’s alright to keep this setting on. In a pinch, disable it and your content might run faster.
Fix App Crashes On The Fire Stick
If you find your FireStick not working due to multiple app crashes on a regular basis, you’ll need a quick solution.
Here’s the best way to fix app crashes on FireStick:
- Go to your Fire TV’s settings from the FireStick homepage.
- Once you’re in Settings, click Applications.
- To view all your apps, click Manage Installed Applications.
- Choose the app that keeps crashing to see its options.
- Now, you can clear the cache and/or its data.
Once you finish clearing the cache or data, launch the app once again. This time, it shouldn’t crash. However, if it does you might want to completely uninstall it and download it fresh.
Stop The Fire Stick From Reading Your Screen
This is a less common problem, but if you’ve bought a previously-owned FireStick you might find that it’s reading the screen aloud to you.
The feature is great for accessibility, but pretty bothersome if you don’t need it.
Here’s how to disable it:
- Go to your Fire TV settings from the home screen.
- To the right, you’ll see Accessibility. Click on this.
- From here, click on VoiceView to toggle it on/off.
Now that you’ve turned off VoiceView, your FireStick will stop reading everything on your screen to you. Hope this has helped!
Fix Internet Issues On The Fire Stick
If you’re having internet problems with your FireStick, the most likely scenario is that your connection has lapsed.
Most of the time, you can resolve this by disconnecting and reconnecting to your wireless network.
Luckily, this is very easy to do. Here’s how to fix FireStick internet connections:
- Go to your Settings from the main screen of your FireStick.
- Next, select Network from the options menu.
- You’ll see your Wi-Fi network. Choose it, and then press the remote button with three horizontal lines.
- From there, reconnect to the network.
There! If you do this, your network should be up and running again.
Otherwise, you might need to restart your router or call support.
Fix The Fire Stick Remote Issues
If your Firestick remote is having issues, more often than not this is because the batteries are not working. Or, they could just be running out of juice.
Here’s how to check the battery life in your FireStick remote:
- Go to your Settings.
- Choose Remotes & Bluetooth Devices from the options menu.
- Select Amazon Fire TV Remotes.
- You’ll see your remote in the list. Click on it to see its info.
- From there, it will tell you how much battery level you have left.
If your batteries are low, just replace them and this problem should go away ASAP.
Update Your Fire Stick
Sometimes, bugs and other performance issues can be solved with updates from Amazon.
So, if you see your Firestick not working you should check if there’s an update you didn’t know about that would fix them.
Here’s how to check for updates on FireStick:
- Go to your settings from the home screen.
- Select My Fire TV from the menu options.
- On the next screen, click About.
- Hover over Install Update. If there is one available, it will tell you to the right of your screen. Install it if there is, and hopefully, your issue will resolve.
Reset Your Amazon FireStick
Sometimes, there will be issues that can only be remedied by resetting your Amazon FireStick.
This should be a last resort, but it can definitely help in a lot of ways.
Here’s the clean way to reset your FireStick and resolve your issue:
- Go to your Settings from the home screen of your FireStick.
- On the right side of the next menu, click on My Fire TV.
- Here, you can select Reset to Factory Defaults.
- Of course, it will confirm with you first. If you’re sure, click Reset.
Now, your FireStick will reboot to the state it was in upon purchase, and hopefully, any performance problems will be fixed.
Summary Of Ways To Fix Firestick Quit Working
|Type of Fix||Solution||Time Required|
|Physical Connection Issues||Check HDMI & Power Connections||1 Minute|
|WiFi Not Working||Remove Obstacles from WiFi Path||10 Minutes|
|Firestick Remote Issues||Re-Pair the Firestick Remote||1 Minute|
See the full list of ways to fix Firestick not working below.
Issues With The WiFi Connection
If your Firestick won’t stay connected to the internet, it can be due to a bad connection, power outage, password error, the setup of your device, or your modem/router. If you believe it is a simple password error, then it is important to remember that your WiFi password is not the same as your Amazon prime account and that most passwords are case-sensitive.
- If a password error isn’t the case and you believe it may be a problem with how your Firestick is set up, then make sure there are no physical obstacles in the way of your Wi-Fi signal and that your Amazon Firestick is clear of any interference. This is often the culprit when your Firestick quit working.
If you think the problem is with your modem and router, follow these steps to fix Firestick quit working issues:
- Make sure that your modem and router are compatible with your device and meet the specific criteria.
- Your modem or router should have the following specifications: B, G, and N routers on 2.4 GHz or A and N routers on 5GHz.
- If you have additional complications with your modem and router, then seek additional aid for getting your Firestick to work. This is in regards to your router/modem, so it may be best to contact your network administrator, Internet Service Provider (ISP), or the manufacturer of your modem or router.
Firestick Network Usage Tool
If you think the Firestick quit working problem may be with your wireless network, you can utilize your Firestick’s network usage tool to diagnose any problems with your wireless connection that may have caused your Firestick quit working problems.
To get to the network usage tool, go to Settings and then Network from the Fire TV menu and then press the Play/Pause button on your Fire TV remote.
The tool is able to check if your Firestick is connected to the correct wireless network and if that connection is active.
The tool is also able to display if there are any problems or errors with your internet connection and will even provide solutions for you to try to get your Firestick connected and working again.
- If none of the above solutions regarding your wireless connection work, a simple Firestick restart may fix the issue if your Firestick quit working. You can attempt to restart your Firestick or your router and modem to see if it resolves your Firestick’s issues. To restart your Fire TV Stick, unplug the power adapter for three seconds and then plug it back in.
You can also restart your device with your remote. To do so, press and hold the select button and the Play/Pause button at the same time for 5 seconds or until you see your device restart.
Lastly, you can restart your device by going to Settings→ Device→ and hitting Restart from your Fire TV menu.
Issues With Physical Connection
If your TV won’t recognize your Amazon Firestick, the issue could be with the way your Firestick is inserted into your TV’s HDMI port. Check and make sure your Firestick is fully inserted into your TV HDMI port, as a loose connection can prevent your Firestick from being recognized. This is one of the easiest ways to fix Firestick to quit working.
Another issue could be a low battery on your Firestick remote or not enough power getting to the Firestick. Make sure your Firestick remote batteries are fully charged and the Firestick is plugged into the official (included) USB power block/charger before attempting to use it.
If you still have problems getting your Firestick to be recognized and you’ve ruled out all other problems, the issue could be with your Firestick’s motherboard. Sometimes, the Firestick can be permanently damaged if it overheats too many times.
In the case of a faulty motherboard aka “fried Firestick“, you will have to just buy a new Firestick ($49 from Amazon, sometimes on sale!). It’s kind of the nuclear option, but if your Firestick quit working completely, this might be the solution.
Issues With Fire TV Remote
If you’re experiencing issues with your Fire TV voice remote or your screen won’t respond to your remote, there could be a pairing error. Sometimes Firestick quit working issues are the result of the remote and not the Firestick. One solution is to try a reboot of both your Firestick and Fire TV remote and initiate a re-pairing process. To reboot your Firestick, simply unplug it for a few seconds and then plug it back in.
After re-plugging your Firestick, hold the home button on your remote for 5-10 seconds and the remote should pair with your Firestick. It is important to note that during this process, your Firestick should be fully charged.
If you think the problem for why your Firestick quit working with your remote is the remote’s batteries, open the back of your remote and make sure the batteries are in full contact with the metal spring. If you simply think the batteries may be low, swap out the batteries for new ones.
Perhaps the problem is with the remote itself and it has faulty buttons. If this is the case, you can replace/fix the buttons on your remote. For complete instructions on fixing the buttons in your Fire TV remote, check out this article.
Issues With Firestick Audio
In cases where the audio on your Firestick quit working, you can first start by checking to see if your TV isn’t accidentally on mute by reviewing your volume settings. Try that first, and if that doesn’t fix things then try these Firestick audio fix tips:
- If you think it’s possible that your external speakers are not compatible with your Firestick, then you can reset to factory defaults to see if that resolves the issue.
- If resetting factory settings does not work, then your Firestick could be set to the wrong audio settings. To adjust your audio settings, go to the Settings option on your Fire TV main menu and select the Dolby Digital Output option.
- The Dolby Digital Plus option should be set to “off.”
- If none of the previously mentioned solutions fix the audio of your Firestick, then the issue could be your TV’s HDMI port. Try plugging your Firestick into another device to see if it emits sound.
- In the case that the Firestick still does not produce audio, then the issue could be with the HDMI port in your Fire TV Stick.
If none of the previously mentioned solutions fix the audio of your Firestick, then the issue could be your TV’s HDMI cable port. Try plugging your Firestick into another device to see if it emits sound.
Issues With The Image
If your Firestick quit working and isn’t producing an image on your TV screen, the issue could be with your HDMI cable. Check to see if your HDMI cable is correctly connected and that it has no faults in it. Also, try unplugging the cable for a few seconds and then re-plugging it to see if it fixes Firestick quit working. If your HDMI cable has a shortage, for example, it can cause errors with your Firestick’s ability to produce an image on your TV screen. In the event of a shortage, you will want to replace your cable.
If your HDMI cable doesn’t have a shortage, but the problem isn’t resolved, you can try plugging the cable into another HDMI port on your TV. If the problem isn’t the cable, but perhaps the image resolution, press the Up and Rewind buttons on the Fire TV remote at the same time and hold them for five seconds. This will let your device toggle through a list of image resolutions from 480p to 1080p. Once you get to the correct resolution, select “Use Current Resolution.”
If all of the aforementioned solutions do not work, then the HDMI port in your Fire TV Stick could be faulty. In this case, your Firestick should be replaced.
- Press the Play button on the video above to see an example of how to fix a zoom issue in Kodi for Firestick
If your Firestick is producing a blank screen, the words are going off the screen or the image seems to be cropped, the issue could be with your screen resolution. To fix that, use your voice remote to change the formatting of the screen. Click the Format button until you reach the correct screen resolution. Often, when this problem occurs, it is because the format is set to “Zoom.”
You can fix Firestick to quit working by adjusting the scaling of the display by going to Settings→ Display→ and then Calibrate Display on the Fire TV menu. For more information on fixing your screen, check out this video tutorial:
Issues With Turning On Fire TV Stick
If you are unable to get your Fire TV Stick to turn on, it could be due to a couple of reasons. One such reason is if the white indicator light is not on. When this happens, check to see if your power cord is plugged in correctly and inserted firmly into the back of the device. A loose connection can result in your Firestick not turning on.
- If you try this solution and your Firestick still won’t turn on, the issue could be a damaged power cord. If your power cord has a shortage or other damages, you can easily resolve this issue by replacing the power cord.
We hope that if your Firestick quit working due to one of the aforementioned issues, the solutions provided in this guide can be helpful!
KFTV offers helpful guides and tech tutorials for Firestick, Kodi, and more! So visit KFireTV for more Firestick tutorials ;).
hey it worked before, but just keeps rebooting going back to firestick screen also when it does come on it goes to optimizing system screen. it runs this program and shuts down
Someone factory rest my fire stick and know there on it and I tierd hooking it up to my laptop and it not working? Model # LY73PR FCC I’d 2AE6S_0984
This is the second fire stick I bought I even bought a new tv I don’t know y they work for about a month then they quit I just don’t know how to fix this time I turned on the tv hit input and it said no signal I don’t know the wires if I could find pictures maybe help
I have put in new batteries but still cant get the firestick to turn on
Firestick frozen. Unplugging and resetting modem didn’t work. It comes back to the home page and doesn’t allow me to navigate with remote. It freezes during programs. All started when streaming NBC.
After recently installing an amazon echo I cannot get the amazon fire stick audio to work and can only find programmes manually. What should I do?
My firestick worked great didnt watch it for few days and now says home not available but wifi connection is good it says not connected to the internet i tried reset didnt work help please!?
Hi Russ, I recommend you try my YouTube video that shows how to fix the “Firestick Home is Currently Unvailable” error.
Try this tutorial I wrote on how to fix a frozen Firestick.
Hey dan! I had this issue when I plugged my Firestick’s power cord into the TV’s USB port instead of plugging the Firestick power cord directly into a power outlet. Basically it sounds like the Firestick isn’t getting enough power. I recently wrote an article on how to fix Firestick keeps restarting issues.
Robert, based on the Model # you provided, your Firestick is a 2nd Generation Fire stick.
But if you’re trying to plug your Firestick into your laptop, that probably won’t work because most laptops’ HDMI port is an OUTPUT port – not an INPUT port. So, unless if you have a very special laptop, your laptop most likely is not able to take input from the Firestick. The HDMI port on your laptop is for outputting to a TV, for example. Hope this helps!
Hi Sherry, it sounds like your Firestick(s) may be overheating repeatedly, causing them to “burn up” internally. Sometimes the TV puts out a bunch of hot air right onto the Firestick, which causes the Fire stick to overheat. You should check the Firestick to see if it feels hot to the touch. If it is, then it may be overheating. If it’s overheating, then try using the HDMI extension cord that came with your Firestick (or place a small fan pointed at your Firestick).
Can you describe the problem in more detail? It’s hard to tell which problem you’re having with Netflix and Hulu without more information.
I recommend you disconnect the Amazon echo completely and see if your Fire stick audio comes back. It sounds like the Firestick may somehow be routing the audio to the Echo instead of the TV.
Hi Meredith, sorry to hear none of these solutions worked for you. I recommend you try the solutions in some of my other guides, such as my Firestick keeps restarting guide, my Firestick remote stopped working guide, and my Frozen Firestick guide.
You should try the solutions in my Firestick keeps restarting fix-it guide. It’s likely that you need to change something simple like replace the Firestick power cord with a brand new power cord.