Imagine a gadget able to offer Netflix, HBO, Hulu, unlimited free streaming content from 3rd party apps, and it can be plugged directly into your TV. Amazing right?! Well, the Amazon Firestick does all of this and more. It is a small and compact device about the size of a large pen drive, that allows users to stream their favorite movies, music, games, and and so much more from almost any TV. It’s small enough to take on the go, and did I mention it is also budget-friendly?
Unfortunately, despite its great potential and capabilities, the Firestick has its challenges – just like any other gadget. At times, due to one issue or the other, users experience Firestick keeps stopping issues, which definitely puts a damper on the otherwise great party.
If your Firestick keeps stopping, this article is here to help you to identify and overcome the issue with as little stress as possible. Let’s get to it!
Table of Contents
What Causes Firestick Keeps Stopping?
Just like when you get sick and go to the hospital for treatment, the first thing the doctor will do is diagnose you in order to know the cause of your symptoms, before prescribing a treatment for you. The same goes for fixing your gadgets which, in this case, has a bad case of Firestick keeps stopping.
So what causes your Firestick to stop?
There are several possible causes, ranging from hardware malfunction to buffering. This article will help you identify the cause of your problem, and then offer the solution for each probable cause so that you will be well-armed with the information you need to fix your Firestick keeps stopping issues.
Reason 1: Slow Internet Speed
So you’re watching a movie when your screen suddenly stops moving. Now you’re wondering what on earth is wrong with the world, when your Firestick suddenly recovers and starts moving again. You choose to put it behind you, only for it to stop again after a few seconds. Now you’re getting frustrated. Why does my Firestick keep stopping??
If you’re experience sounds something like this you’re probably having a buffering issue.
When you’re streaming on your Firestick, a certain amount of data has to be downloaded on your device’s RAM before it can be played. This happens when you are streaming TV shows or movies, in order to prevent having excessive pauses or delays in your stream. Slow internet speeds will delay the buffering, causing breaks in your streaming, and ultimately resulting in Firestick keeps stopping problems.
Since the Firestick is internet-based, you will need a pretty fast internet speed to use the Firestick smoothly.
How To Check Internet Speed
When checking your internet speed, it is important to note that the speed on your router is not as important as the speed on your Firestick itself. It is possible to have fast internet speed on your router and still experience slow internet speed on your Firestick. To check the speed you need to do an internet speed test from your TV set. To do this:
- Go to your preferred browser from the Fire TV home menu
- Type speedtest.net into your browser’s search bar
- Run the speed test
(P.S If you do not have a browser, you can always download one from the App store.)
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The following are the appropriate ranges of speed for your streaming:
- For streaming a standard-definition video, you’ll need a minimum of 3 to 4Mbps
- For streaming a high-definition video, you’ll need a minimum of 6 to 10Mbps
- For streaming a 4K video, you’ll need a minimum of 20 to 25Mbps
Check to make sure that your internet speed is within the recommended bandwidth. If your internet speed is slower than the acceptable speed, there are things you can do to boost it up.
Boosting Internet Speed
So you have discovered your internet is not as fast as it should be, which is likely the cause of your Firestick keeps stopping troubles. Well, here are some steps you can take to remedy the situation:
Contact Your Internet Service Provider
Hey, I know you probably want to handle it yourself without involving customer service and whatnot, but this is a step you should take before taking on other actions as it can save you the hassle of wasting your energy or spending your money on unnecessary expenses.
Sometimes, your Internet Service Provider (ISP) may deliberately reduce your internet speed if they notice there’s heavy activity going on with your connection. That’s why you have to contact them to find out why your internet speed is at an undesirable level. Who knows, you may just need to change your service provider to solve your Firestick keeps stopping problem.
Improve your signal strength
Another thing you can do to improve your internet speed is to strengthen its signal. First check if your signal is as strong as it should be:
- On your Firestick Home menu, Go to Settings
- Select Network
- Highlight your WiFi Address or name
- Check the status under Signal Strength
If your status is “Very Good”, then signal strength is not the cause of your Firestick keeps stopping issues (which means you can scroll down to the next one). However, if you get “Poor” or “Weak”, then you’ll need to improve your signal.
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- WiFi Solution
If you are making use of WiFi, the location of your modem plays a huge role in the strength of the signal, and the speed of your internet.
- Place your modem close to the Firestick. (The farther away your modem is, the weaker your signal strength will be)
- Remove obstacles like electrical devices, that are near your modem, as they cause interference
- If possible, place the modem on a high location to get better signal coverage
- Get a WiFi extender if your modem is farther than 25 feet from your Firestick, to boost your signal strength
If you’re still having trouble with your WiFi and aren’t able to switch to a wired connection check out our Firestick WiFi not working article for a lot more helpful information. However, if you can manage it, our next solution might simplify the problem for you and help you fix Firestick keeps stopping.
- Switch To a Wired Connection
It is well known that using a wired connection is much faster than using a wireless connection. If you want to boost your internet speed and make your Firestick keeps stopping issues go away, then getting an Ethernet cable can do the trick. Why?
- It is plugged directly into your Firestick
- It does not depend on router proximity
- It does not experience signal interference
With a wired connection, your buffering issues are likely to be solved.
Reason 2: Storage Space
If slow internet speed is not why your Firestick keeps stopping, then you may need to check your storage.
The Amazon Firestick is a device that has only about 8GB of storage space, most of which is taken up by the OS. When there is little or no free space in the storage (due to app cache or data from downloads) it will cause Firestick keeps stopping. To free up space, you have to:
- Go to Settings on your Firestick Home screen
- Select Applications
- Open Manage Installed Applications
Here, you can click on individual apps and clear either the cache or data or even both.
Note that clearing data will reset the app to factory settings and delete your sign-in information. We advise that you start by clearing all your app caches first, then if there is still no space, you can clear the data.
Additionally, if there are apps on your Firestick that you don’t use, we strongly recommend deleting them to free up space and reduce your Firestick keeps stopping issues.
Reason 3: Low Ram Space
Firestick RAM space ranges between 1GB to 1.5GB, depending on the model. This small amount of memory space is frequently to blame when the Firestick keeps stopping. Most apps run in the background even after you close them, and they continue to consume RAM space. To fix this, you have to:
- Go to Settings on your Fire TV Home screen
- Select Applications
- Click on Manage Installed Applications
- Select the app that is causing the problem
- Click on Force Stop
Reason 4: Preference Settings
One handy way to improve your Firestick performance has the added benefit of also protecting your privacy (which we’re big fans of). Turning off data monitoring in your settings can eliminate an invasive process that drains resources from your Firestick.
It may not entirely fix Firestick keeps stopping, but it should help and it’s worth doing.
- Go to Settings
- Select on Preferences
- Click on Data Monitoring and turn it off
Reason 5: Outdated OS
Sometimes, the reason for buffering and why your Firestick keeps stopping is because the Firestick is running on an outdated Operating System. Amazon is constantly updating the base code of the Firestick to optimize performance and to keep up with the requirements of its most popular apps. To fix this:
- Go to Settings
- Select My Fire TV
- Click on About
- Choose Check For Updates / Install Update
- Wait for the updates to be installed
Note that installing an update will take about 5 to 15 minutes, so be patient and do not unplug the power cable until the process is complete.
Reason 6: Overheating
Another reason your Firestick keeps stopping is the issue of overheating. Using it for extended periods could get it overworked and reduce performance. To fix this simply switch the device off, unplug it from the power source and leave it for about 30 minutes or more.
It also helps to keep your Firestick away from any devices that put off any heat, as this could permanently damage your Firestick and slow its performance. Consider a USB fan if you keep a lot of your electronics in the same area!
If you need a few more ideas to solve this problem, check out our guide to learn more about how to fix Firestick overheating.
Bonus: Avoid Malware That Slows Down Your Firestick
It’s absolutely critical that you protect yourself every time you’re using a device that is connected to the internet. You’d be surprised at what hackers can do when you don’t protect yourself with a VPN. We strongly recommend setting up a VPN on your Firestick or any device with IPVanish VPN.
If you’re not sure how to install a VPN, do not fear! We’ve got you covered. Our guide will show you how to install a VPN, no matter what device you’re using. This is important stuff, so we’ve done everything we can to make it inclusive and easy.
IPVanish happens to not only be one of the most reliable and affordable VPNs, but it is also the best VPN to keep your Firestick from slowing down. If you’re experiencing slowness or Firestick overheating, it might be worth trying out IPVanish to see if it helps resolve the issue.
With all the solutions mentioned above, your Firestick keeps stopping problem should (hopefully) be resolved. However, if the problem persists, contact the Firestick customer service for help. Let us know what worked for you in the comments below!